Refund Policy
Cancellation of Order by DrMantra:
Dr Mantra (drmantra.com) reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or the payment has been received. 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Dr Mantra (drmantra.com) for re-delivery shall be claimed from the User.
Replacement/ Refund Policy by Dr Mantra (drmantra.com):
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 5 days after receipt of the package. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a refund or replacement, email us at drmantra72@gmail.com your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
There will not be any replacement or refund in any other circumstances than mentioned above.
• If the replacement item is not available, we will try to give the customer the best possible alternatives, but at the end, the choice of the customer will be final.
100% Money back guarantee policy
1 Money back guarantee will be for stone size reduction only
2 Use the product for 3 months as per the prescription without any break in between (consistency is the key). We will see order dates to ensure you are eligible for the refund. Also, proper diet plan as suggested by dieticians should also be followed regularly.
3 Submit a refund request to the email below along with your order number any time before 3 months after your first shipment was delivered. You can contact us at email support@drmantra.net
Please note that money back guarantee won’t be applicable in following conditions:
You have not used the treatment consistently. Order number and dates of all months will be used to know consistent usage
Any severe/underlying health conditions that can delay or decrease the efficacy of the treatment was diagnosed while on treatment.